Privacy Policy
Last Updated: October 11, 2026
Welcome to CrazyCapy Store.
At CrazyCapy Store (“CrazyCapy Store,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, purchase digital products, or interact with our services.
Website: https://crazycapystore.com
Contact Email: [email protected]
We encourage you to read this Privacy Policy to understand how your information is handled and what rights you may have regarding your personal data.
1. Information We Collect
We collect information necessary to operate our online store, process transactions, deliver digital products, and provide customer support.
1.1 Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Billing address and country
- Phone number, if provided
- Account registration information
- Order details and purchase history
- Customer support communications
- Other information voluntarily provided during purchases or support requests
We only request information reasonably necessary to provide our services and fulfill applicable legal obligations.
1.2 Payment Information
When you make a purchase, your payment may be processed by third-party payment providers, including Moneris, Stripe, PayPal, or other supported payment services.
Depending on the payment method, we may receive limited transaction information, including:
- Payment confirmation and transaction status
- Transaction identifiers
- Payment method type
- Billing information
- Payment amounts and currencies
- Limited payment card information, such as the last four digits, when provided by the processor
Complete payment card information is generally handled by the relevant payment processor rather than stored directly by CrazyCapy Store.
Payment providers maintain their own privacy and security practices.
1.3 Technical and Usage Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Referring website
- Pages visited
- Date and time of access
- Website interaction and session information
- Cookies and similar identifiers
We use this information to maintain website functionality, improve performance, understand customer activity, and protect our services against misuse.
1.4 Digital Product and Licensing Information
Because CrazyCapy Store specializes in digital products, we may process technical information required to deliver, activate, manage, or support purchased software and licenses.
Depending on the product, this may include:
- Purchased product and subscription information
- License keys and activation records
- Product delivery confirmations
- License expiration dates
- Device or hardware identifiers, where required for licensing
- Technical diagnostic information voluntarily provided during support requests
Certain licensing systems may be operated by third-party software providers. Their processing of technical information may be subject to separate privacy policies.
We aim to limit such information to what is reasonably necessary for licensing, delivery, security, and customer support.
2. How We Use Your Information
We use collected information for legitimate business and service-related purposes, including:
2.1 Order Processing and Fulfillment
To process payments, confirm purchases, generate orders, deliver digital products, issue license keys, and provide access to purchased services.
2.2 Account Management
To create and maintain customer accounts, authenticate users, manage purchase histories, and provide account-related assistance.
2.3 Customer Support
To respond to inquiries, troubleshoot technical issues, resolve payment or delivery problems, and assist customers with purchased products.
2.4 Website Improvement
To analyze website performance, improve navigation, optimize checkout processes, and enhance the customer experience.
2.5 Security and Fraud Prevention
To detect suspicious transactions, prevent unauthorized account access, investigate potential fraud, and protect our website and customers.
2.6 Marketing and Promotions
Where permitted by applicable law, to send product announcements, software updates, promotional offers, newsletters, and other relevant marketing communications.
2.7 Legal and Regulatory Compliance
To maintain required financial records, comply with tax and accounting obligations, respond to lawful requests, and protect our legal rights.
Where applicable privacy law requires a legal basis for processing, we rely on an appropriate basis, such as contractual necessity, compliance with legal obligations, legitimate interests where permitted, or your consent.
3. Cookies and Tracking Technologies
CrazyCapy Store may use cookies and similar technologies to maintain website functionality, improve user experience, and understand how visitors interact with our services.
These technologies may include:
Essential Cookies
Necessary for core website functionality, including shopping carts, checkout, account authentication, security, and session management.
Analytics Cookies
Help us understand website traffic, visitor interactions, and overall website performance.
Preference Cookies
Remember certain choices, settings, and preferences to improve your browsing experience.
Marketing Cookies
Where used, help us measure advertising effectiveness and deliver more relevant promotional content.
You can manage or disable cookies through your browser settings. Where required by applicable law, we request consent before using non-essential cookies or similar tracking technologies.
Disabling certain cookies may affect website functionality, including login sessions and checkout features.
4. Email Communications and Marketing
We may contact you using the email address provided during account registration, checkout, or newsletter subscription.
4.1 Transactional Emails
We may send essential communications relating to:
- Order confirmations and payment receipts
- Digital product delivery
- License activation and subscription information
- Customer support inquiries
- Important service or security notifications
These communications are necessary for operating our services and are separate from optional promotional subscriptions.
4.2 Promotional Emails
Where we have the necessary consent or another valid basis under applicable law, we may send:
- New product announcements
- Software updates and availability notifications
- Promotional discounts and special offers
- Product recommendations
- Newsletters and store updates
We may use third-party email delivery and marketing providers, including Resend, to manage these communications.
Where enabled and legally permitted, email tracking technologies may help us understand message delivery, opens, clicks, and campaign performance.
4.3 Unsubscribing
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or contacting us at [email protected].
We process unsubscribe requests in accordance with applicable laws.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional, account, or security-related notifications.
5. Sharing Your Information
We do not disclose customer information to unrelated third parties for their independent email marketing without the necessary authorization.
However, we may share information with trusted third parties when reasonably necessary to operate our business.
5.1 Payment Processors
Payment information may be shared with supported payment providers to authorize transactions, process refunds, manage disputes, and prevent fraud.
5.2 Hosting and Technical Providers
We may use third-party providers for website hosting, infrastructure, security, analytics, maintenance, and related technical operations.
5.3 Software and Licensing Providers
Certain digital products require activation or delivery through external licensing systems.
Where necessary, limited order, delivery, or technical information may be shared with the relevant provider to fulfill your purchase or provide support.
5.4 Email and Customer Support Providers
We may use third-party communication platforms to deliver emails, manage customer inquiries, and provide technical support.
5.5 Legal Requirements
We may disclose personal information where required by applicable law, valid legal process, or lawful requests from authorized government agencies.
We may also disclose information where reasonably necessary to investigate fraud, enforce applicable agreements, or protect the rights and safety of our business, customers, and others.
5.6 Business Transfers
If CrazyCapy Store undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable privacy laws.
We require service providers handling personal information on our behalf to implement appropriate safeguards and use the information for authorized purposes.
6. International Data Processing
CrazyCapy Store operates online and serves customers from multiple countries.
Our service providers may process or store personal information in Canada or other jurisdictions, including countries where our payment, hosting, communication, or technical providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are applied as required by applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information and its purpose.
For example:
- Account Information: Retained while an account remains active or as necessary for legitimate operational and legal purposes.
- Transaction Records: Retained as required for accounting, taxation, financial reporting, fraud prevention, and dispute resolution.
- Customer Support Records: Retained as reasonably necessary to resolve inquiries, maintain service quality, and address disputes.
- Marketing Information: Retained while a valid basis for marketing communications exists, subject to unsubscribe requests and applicable law.
- Technical Records: Retained as reasonably necessary for security, troubleshooting, licensing, and operational purposes.
When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal requirements and applicable backup retention procedures.
8. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.
Our security practices may include:
- Secure website connections using HTTPS
- Restricted access to customer information
- Account authentication and access controls
- Payment processing through established third-party providers
- Security monitoring and fraud prevention measures
- Software maintenance and security updates
Although we take data security seriously, no internet-based service or electronic storage method can guarantee absolute security.
If a security incident involving personal information occurs, we will assess and address it and provide notifications where required by applicable law.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information.
These may include:
9.1 Right of Access
You may request information about the personal data we hold about you.
9.2 Right to Correction
You may request corrections to inaccurate or incomplete personal information.
9.3 Right to Deletion
You may request deletion of personal information, subject to applicable legal, contractual, and legitimate retention requirements.
9.4 Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent, subject to applicable legal limitations.
9.5 Right to Object or Restrict Processing
Where provided by applicable law, you may request restrictions on certain uses of your personal information or object to particular processing activities.
9.6 Right to Data Portability
Where applicable law provides this right, you may request certain personal information in a commonly used, machine-readable format.
9.7 Marketing Preferences
You may opt out of promotional communications at any time.
To exercise your privacy rights, contact:
We may request reasonable verification of your identity before processing requests involving sensitive personal information.
We will respond within the time frames required by applicable law.
You may also have the right to raise a complaint with the relevant privacy or data protection authority.
10. Children’s Privacy
Our services are not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable privacy laws.
Where parental or guardian consent is required by law, such consent must be obtained before the relevant personal information is processed.
If you believe that a child has provided us with personal information in violation of applicable law, please contact us so we can review the situation and take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to external websites, payment platforms, software providers, community platforms, or other third-party services.
These external services operate independently and may have their own privacy policies and data handling practices.
CrazyCapy Store is not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review their privacy policies before submitting personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business operations, technologies, legal requirements, or data protection practices.
When changes are made, the updated Privacy Policy will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage customers to review this page periodically to stay informed about how their personal information is handled.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, the processing of your personal information, or your privacy rights, please contact us.
CrazyCapy Store
Website: https://crazycapystore.com
Email: [email protected]
For privacy-related requests, please include a clear description of your inquiry so we can assist you.
We are committed to handling privacy inquiries responsibly and in accordance with applicable data protection requirements.
Thank you for trusting CrazyCapy Store.
We are committed to providing a secure, reliable, and transparent online shopping experience while respecting your privacy.