💸 Refund Policy – CrazyCapyStore.com

At CrazyCapyStore.com, we aim to provide fast, secure, and reliable delivery of your game software and accounts. While we stand by the quality of our products, we understand that issues may arise. Below is our official refund policy.

✅ When Refunds Are Possible

We offer refunds only in the following cases:

  1. Non-delivery of product – If you did not receive your product within 3 days of purchase due to our error (e.g. system glitch, failed delivery, product is down, etc), and the product has not been activated or used, you’re eligible for a full refund.
  2. Product is non-functional for an extended period – If the product you purchased has not been working for several days due to internal error (e.g. we failed to detect downtime or remove it from the store), we may offer a suitable alternative.
        • Accepting the alternative is optional.
        • If no alternative is available or the customer chooses not to accept one, and the product remains non-functional, a full refund will be provided.

🚫 Refunds Are NOT Provided If:

  • You received the product or/and activated/used it
  • You changed your mind after purchase
  • You didn’t read the product description properly
  • You encountered technical or compatibility issues outside our control (e.g. your PC specs, bans caused by misuse, or unsupported setups)
  • You shared the product/account with others and it was compromised

We do not accept refund requests for issues unrelated to delivery or our internal error.

🔁 How to Request a Refund

To request a refund (if eligible), please contact our support team:

📧 [email protected]
Include the following details:

  • Full name
  • Order number
  • Email used at checkout
  • Clear explanation of the issue

Our team will review your case and respond within 1–2 business days.

⏱️ Refund Timeline

  • Approved refunds are processed within up to 7-10 business days
  • Time to receive funds may vary depending on your payment provider or bank

⚠️ Final Notes

By purchasing from CrazyCapyStore.com, you agree to this refund policy. We work hard to ensure smooth and fair transactions, and we appreciate your understanding.

Thanks for choosing CrazyCapyStore — where speed, safety, and quality come first.